Questions about Starlite Occident Madrid.

The venue for Starlite Occident Madrid 2026 will be announced soon. We will publish all the information on how to get there as soon as it is confirmed.

Parking information will be published as soon as the venue is confirmed. You will be able to book your space in advance through the festival website.

Doors open at 19:00. Food and dining areas open at 19:00. Concerts on the Auditorium Stage start at 21:30, unless a different time is stated on the ticket.

Yes. The festival has the Auditorium (concerts by national and international artists), Starlite Sessions (DJ programme in the Lounge, with a smaller capacity) and the Gastro Zone (restaurants and food trucks).

Yes. You can buy a separate ticket for the DJ sessions that follow the main concert.

Access is free or ticketed depending on the day and the show. This is announced on social media and on the website.

Yes. The minimum age to enter the venue is 3. Children aged 3 to 15 inclusive need their own ticket and must be accompanied by a parent or legal guardian, bringing the completed authorisation form. 16- and 17-year-olds need their own ticket and may come unaccompanied, but must show their ID at the entrance, where they are given a minor's wristband, and hand in the authorisation signed by a parent or legal guardian. From 00:00, or when the Auditorium concert ends, under-18s may not remain in the Lounge area or anywhere in the venue, even with a valid ticket.

The location in Madrid, the advanced acoustics (Holoplot system with 2,864 speakers, 512 channels and 73,600 DSP), the limited capacity (7,000 seats), which brings the audience remarkably close to the stage (3 to 63 metres), and the celebrities who are regularly in the audience.

Yes. Starlite Occident Madrid has an information point inside the venue. You can also contact customer.care@starliteuniverse.com.

Yes. The festival has first-aid services on site.

Cameras and recording devices are not allowed. Mobile phones are permitted.

No. The festival has a range of dining spaces inside the venue.

No, except for service or working animals.

There are no cash machines inside the venue, but card payments are accepted: Visa, MasterCard and American Express.

There is an information and lost property point inside the venue. For enquiries: customer.care@starliteuniverse.com.

Yes. Entrances are accessible and there are designated areas close to the Auditorium stage. For specific needs, write to customer.care@starliteuniverse.com.

Photographers, journalists and bloggers must request accreditation through the Press Room, available at acreditacionesstarlite.es/medios.

Yes. Every year we hold a recruitment event to select the festival staff in Madrid.

Instalment payments are not available at Starlite Occident Madrid.

Write to customer.care@starliteuniverse.com for any issue with your tickets.

Starlite Occident Madrid is a commercial project. Starlite Foundation (a non-profit organisation) holds the "Starlite Gala" every year, a charity gala hosted by Antonio Banderas and Sandra García-Sanjuán. 100% of the proceeds go to foundations such as Niños en Alegría, Lágrimas y Favores, Cudeca, Cáritas and the Corinto social food bank.

It is forbidden to bring into the venue any item not permitted under current regulations that could pose a security risk.

Forms are available at the box office. You can also write to customer.care@starliteuniverse.com.